Existence and Dynamics of Hajj and Umrah Guidance Groups in Bogor and Jember Regency
Abstract
The community highly trusts Islamic boarding schools as religious, educational institutions in religious formation. Many Islamic boarding schools are participating in the Hajj and Umrah guidance business by establishing the Hajj and Umrah Guidance Group (KBIHU). This article aims to analyze the dynamics of Islamic boarding school-based KBIHU in guiding the Hajj and Umrah in Bogor Regency and Jember Regency. This article uses an ethnographic approach with data collection techniques through interviews and observations conducted at KBIHU in Bogor and Jember. The results of this study show that the presence of KBIHU helps the government's duties and functions in carrying out guidance to Hajj pilgrims as regulated in the Decree of the Director General of Hajj and Umrah Organization (Dirjen PHU) Number 59 of 2019 concerning Operational Guidelines for Guidance Groups. The existence of Islamic boarding school-based KBIHU generally depends on the quality of human resources in management and supervisors. Kiai, as Islamic boarding school caregivers, have qualified knowledge but still need to be competent in guidance and have certificates. They must be more competent in secretarial procedures, guidance agreement documents, participant data, and guidance plans. The supervisory agencies for KBIHU, such as the Directorate General of PHU, the PHU Division of the Regional Office, and the PHU Section of the Ministry of Religion, have not fully implemented the Decree of the Director General of PHU 59 of 2019 in terms of guidance, supervision, control and reporting by the provisions of this decision. In carrying out accreditation, the Regional Office of the Ministry of Religion must involve professional institutions to guide KBIHU in reporting, documents and all its obligations. KBIHU reporting and documents must be done digitally using the PUSAKA Application as the Ministry of Religion's Super Apps. Increasing the capacity of KBIHU based on Islamic boarding schools can contribute to the development of foundations/Islamic boarding schools and provide knowledge to the community.
Keywords
Full Text:
PDFReferences
Abdal, Abdal. 2021. “Implementasi Kebijakan Tentang Penyelenggaraan Ibadah Haji dalam Upaya Meningkatkan Pelayanan Jemaah Haji di Kabupaten Garut.” Jurnal Inovasi Penelitian 2(1):129–36.
Abidin, Zaenal. 2020. “Survei Kepuasan Pelayanan Jemaah Haji Di Dalam Negeri.” Jakarta (ID): Badan Litbang Dan Diklat Kemenag RI.
Ali Rokhmad. 2014. “Kemenag Akan Beri Sanksi KBIH Nakal.” Kemenag.Go.Id.
Ansar, Tahmit, and Yuliana Musin. 2021. “Manajemen Pelayanan Ibadah Haji Kantor Kementerian Agama Kabupaten Konawe, Sulawesi Tenggara.” Jurnal ekonomi, sosial dan humaniora 3(01):55–61.
Asiyah, Aas, Irfan Sanusi, Ali Aziz, and Ali Aziz. 2019. “Fungsi Perencanaan Dalam Penyelenggaraan Pembinaan Manasik Ibadah Haji.” Tadbir: Jurnal Manajemen Dakwah. https://doi.org/10.15575/tadbir.v4i4.1708.
Buddy, Tabroni, and Fahruddin Salim. 2019. “Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Pelanggan Dan Dampaknya Pada Reputasi Perusahaan (Studi Empiris Pada Perusahaan Travel Umroh Dan Haji Di Jakarta Timur).” Jurnal Ekonomi Bisnis Dan Manajemen.
Bungin, Burhan. 2017. “Metodologi Penelitian.” Jakarta: Kencana.
Candra, Almun Wakhida, and Renny Oktafia. 2021. “Penerapan Manajemen Pelayanan Prima Untuk Peningkatan Kepuasan Calon Jamaah Haji Dan Umrah Di PT Mabruro Sidoarjo.” Jurnal Ilmiah Ekonomi Islam. https:// doi.org/10.29040/jiei.v7i1.1811.
Fathurrahman, Reza, Zaenal Abidin, and Anisa Dwi Utami. 2021. “Public Service Satisfaction on Hajj-Related Services in Indonesia: Demographic Analysis.” AL-MUZARA’AH 9(1):99–107.
Helmi, Tedi, R. Akhmad Munjin, and Irma Purnamasari. 2017. “Kualitas Pelayanan Publik dalam Pembuatan Izin Trayek oleh DLLAJ Kabupaten Bogor”. Jurnal Governansi 2(1):51–62. https://doi.org/10.30997/jgs.v2i1.209.
Herman, Murdiansyah, Normajatun Normajatun, and Desy Rahmita. 2019. “Kualitas Pelayanan Haji dan Umrah pada Kantor Kementerian Agama Kabupaten Hulu Sungai Tengah”. AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik. https:// doi.org/10.31602/as.v3i1.1722.
Kemenag RI. 2019. Bimbingan Ibadah Haji Dan Umrah.
Lapuente, Victor, and Steven Van de Walle. 2020. “The Effects of New Public Management on the Quality of Public Services.” in Governance.
M. Nur D. 2020. “Manajemen Penyelenggaraan Ibadah Haji.” Yonetim: Jurnal Manajemen Dakwah.
Meutia, Intan Fitri, Bayu Sujadmiko, Devi Yulianti, Kristian Adi Putra, and Savira Nur Aini. 2021. “The Agenda Setting Policy for Hajj and Umrah in Post Pandemic.”
Muh Iqbal Marsyaf. 2017. “DPR Warning KBIH Yang Jadikan Haji Sebagai Objek Dagang.” Sindo News.
Muslimin. 2020. Wawancara Dengan Kasi Penyelenggara Haji Dan Umrah Kemenag Kabupaten Bogor.
Mustafa, Delly, Umi Farida, and Yusriadi Yusriadi. 2020. “The Effectiveness of Public Services through E-Government in Makassar City.” International Journal of Scientific and Technology Research.
Noor, Muhammad. 2018. “HAJI DAN UMRAH.” Jurnal Humaniora Dan Teknologi 4:38–42.
Pavliæ, Ivana, Marija Martinoviæ, and Meri Šuman Toliæ. 2017. “Measurement of Local Public Services’ Quality Using Servqual: The Case of Dubrovnik.” Ekonomska Misao i Praksa (2):593–610.
Permana, Sona Sofyan, Syamsuddin RS, and Arif Rahman. 2017. “Optimaliasi Fungsi Pengorganisasian Dalam Meningkatkan Kualitas Pelayanan Ibadah Haji.” Tadbir: Jurnal Manajemen Dakwah. https://doi.org/10.15575/ tadbir.v2i4.573.
Sabatier, Paul, and Daniel Mazmanian. 1980. “The Implementation of Public Policy: A Framework of Analysis.” Policy Studies Journal 8(4):538–60.
Santoso, Joko Dwi. 2019. “Buku Saku Ibadah Manasik Haji Dan Umroh Berbasis Android.” Pseudocode 6(2):156–63. https://doi.org/10.33369/ pseudocode.6.2.156-163.
Seksi PHU Kemenag Kab.Bogor. 2020. Dokumen Data Jemaah Haji Bogor.
Sugiyono. 2021. Metodologi Penelitian Kualitatif. cetakan ke. edited by S. Y. Suryandari. Bandung: Alfabeta.
Susilawati, Iseu, Ahmad Sarbini, and Asep Iwan Setiawan. 2016. “Implementasi Fungsi Manajemen Dalam Pelayanan Bimbingan Manasik Haji Di Kelompok Bimbingan Ibadah Haji.” Tadbir: Jurnal Manajemen Dakwah. https://doi.org/10.15575/tadbir.v1i2.135.
Sya’adah, Elis. 2017. “Efektivitas Pelatihan Sertifikasi Dalam Meningkatkan Profesionalisme Pembimbing Manasik Haji Pada Kanwil Kementerian Agama Provinsi Banten Tahun 2016.”
Wakhid, Ali Abdul. 2017. “Reformasi Pelayanan Publik Di Indonesia.” Jurnal TAPIs.
Zahra, Fatimah Al, Mukhlisin Saad, Sri Wahyuni, Dwi Putri, Universitas Nurul, Jadid Paiton, Universitas Islam, Negeri Sunan, Ampel Surabaya, and Jawa Timur Indonesia. 2021. “Strategi Pemasaran dalam Bimbingan Ibadah Haji; Sebuah Upaya Meningkatkan Volume Jamaah Haji (Studi Kasus Pada KBIHU Nurul Haramain Probolinggo Jawa Timur Indonesia).” HARAMAIN: Jurnal Manajemen Bisnis 1(2).
Zuardi, Muhammad, Tantan Hermansah, JM. Muslimin, and Rahman Ahdari. 2021. “Effect of Service Quality and Price Fixing Hajj Guidance Group to The Satisfaction of Congregation Perform The Pilgrimage.” in Proceedings of the 3rd International Colloquium on Interdisciplinary Islamic Studies, ICIIS 2020, 20-21 October 2020, Jakarta, Indonesia. EAI.
DOI: https://doi.org/10.18784/smart.v9i2.1998
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Zaenal Abidin, Arik Dwijayanto, Azharuddin Mohd Dali

This work is licensed under a Creative Commons Attribution 4.0 International License.